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Service Director

The Service Director is responsible for the customer-focused and efficient operation of the dealership’s service department. The Service Director will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales objectives and maintaining service records. The Service Director also carries the responsibility of building customer relationships, creating a good work environment and properly managing the assets of the department.

Job Responsibilities

  • Meet with fixed operations director and general manager at least once a month to review current service department performance, set future performance objectives, promotional activities or any other matters
  • Quality check completed jobs
  • Work with the parts department as appropriate to ensure proper stocking of high use parts
  • Collect accounts receivable for service work
  • Obtain competitive bids on all tools, equipment, sublet repairs, supplies, etc.
  • Ensure that all the necessary shop equipment is in proper working condition 
  • Ensure that customer inconveniences, complaints and misunderstandings are dealt with fairly and quickly
  • Ensure that proper service sales techniques are being used
  • Communicate with customers before issues arise and get involved in escalated customer issues
  • Maintain accurate records and insure warranty parts retention as outlined, following all manufacturer requirements as outlined in manufacturer and company policy and procedures manuals
  • Maintain the highest possible standards of workmanship, advise technicians of service CSI on a monthly basis
  • Serve as liaison with factory representatives in the absence of fixed operations or service director
  • Establish and maintain a good working relationship with customers to encourage repeat referral business
  • Monitor staffing levels, compensation levels and department turnover
  • Assure proper repair order flow to satisfy warranty/dealership/business office requirements
  • Maintain reporting systems required by general manager, company and manufacturer
  • Establish and maintain a good working relationship with vocational and technical schools to enhance recruitment activates
  • Hire, train, motivate, counsel and monitor the performance of all service department staff
  • Understand and comply with federal, state and local regulations that affect service and parts operations, such as hazardous waste disposal, OSHA right-to-know act, etc.\
  • Assist in development of annual service budget for use in connection with annual sales forecast

Job Qualifications

  • Three to Five years of experience in an auto repair facility
  • 2 + years of Service Manager experience
  • Proficient knowledge of dealership computer systems
  • Previous industry knowledge of overall operations, management and wholesale relations (preferred)
  • Clean Driving Record


  • Competitive salary
  • Full Medical, Dental, Vision, and 401K
  • Vacation Time
  • Continued Training Opportunities
  • Room for Growth and Development

Del Grande Dealer Group is an equal opportunity employer and a drug-free workplace.