PROUD TO BE A BAY AREA
TOP WORK PLACE
FOR 12 CONSECUTIVE YEARS
Guest Experience Manager
As a Business Development Manager, you will be responsible for scheduling appointments with customers who have submitted an online inquiry. The BDC delivers a world class experience by responding to customers inquires in a prompt, professional, and accurate manner.
- Respond to internet inquiries with courtesy, accuracy and professionalism.
- Promptly and accurately enter all customer inquiry data into the CRM.
- Generate sales appointments.
- Conduct phone surveys to assess customer preferences and quality of experience.
- Effectively utilize lead management tools.
- Compile all necessary reports, forms and other documentation on a timely basis.
- Perform other job-related duties as assigned.
- Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.
To be successful in this role you will need to be highly detail- oriented with solid organizational and time- management skills, possess excellent communications and interpersonal skills, true passion and understanding of the industry, along with strong customer service and active – listening abilities.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Ability to multi-task and work in a fast-paced atmosphere.
- Must possess strong attention to detail.
- Working knowledge of computers (MS Word, Excel, etc.)
- Ability to read and comprehend instructions and information.
- 2 years of customer service or call center experience preferred
- Competitive compensation
- Full Medical, Dental, Vision, and 401K
- Flexible scheduling
- Accrued PTO
Del Grande Dealer Group is an equal opportunity employer and a drug-free workplace.
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